The Business Finance Code

The Business Finance Code sets out the high standards that FLA members must meet when providing asset finance to businesses and the public sector.  This includes trading fairly and responsibly with customers, and promoting the same high standards between intermediaries and customers. Guidance on the code can be found at the bottom of the page.

The Business Finance Complaints Service has been retired with effect from 1 June 2026.

We will continue to work in close collaboration with members centred on developing a good practice framework, to support members.

 Reports of breaches of our Business Finance Code

 If you believe that one of our members has not complied with an aspect of the Business Finance Code, you can send us details via email business.finance@fla.org.uk. We are interested to hear about this, as we actively monitor members’ compliance. Please note, however, that we will not be able to comment or advise on individual complaints or disputes. We will also not be able to reply to you or to advise you of the outcome of our consideration of any reported breaches.

Please check the list of Full FLA Members to make sure your lender is one of our members, and therefore required to comply with our Business Finance Code.