The FLA has been working with members to identify practical ways in which to work better with consumers in vulnerable circumstances. As part of this, The FLA has been producing short leaflets in collaboration with members. These can variously be used with consumers, a training resource, desktop aide memoire or short guide to a particular topic.
The FLA will add to these resources over time and in response to suggestions from members. If you have a particular topic that you would like to suggest for a particular audience, please let us know.
These leaflets are provided ‘as is’ but members are free to copy the text to their own corporate branding if they wish.
- ‘Help us to help you’ – this is aimed at encouraging consumers to engage with lenders when they experience, or believe they may experience, difficulties whether as a result of vulnerable circumstances or not.
- Brokers and intermediaries – an aide memoire key things to think about when identifying and working with vulnerable customers
- Powers of Attorney – a short guide to different types of Power of Attorney, what they are and how they work
- Assessing Vulnerability: The Basics – a short guide to spotting vulnerability and how to deal with it
- Assessing Vulnerability – an aide memoire/basic training resource with useful hints and tips