Event Programme: 20 November 2025
09:00–09:45
Registration and Coffee
09:45-09:50
Welcome and Opening Remarks
Setting the tone for the day and outlining the key themes ahead.
Alex Hughes, Managing Director, CA Auto Finance UK Ltd
Theme One: The Political and Economic Context
Understanding the policy landscape and economic forces shaping affordability, customer finances and vehicle markets.
09:50-10:20
Keynote: Government Priorities for Growth
Keynote exploring priorities for financial services, consumer credit and reform over the Parliament.
Rebecca Denham, Head of Consumer Credit Unit, His Majesty’s Treasury | Personal Finances and Funds | Financial Services
10:20-10:45
Consumer Finances Outlook
A panel discussion on the economic forecast, affordability, and the impact on customer finances.
Mohammed Chaudhri, Chief Economist, Experian
David Kerry, Director of Insights, Experian
Vehicle Market Dynamics
Assessing volume and value trends in new and used vehicles, and the impact of tariffs and China.
Marc Palmer, Head of Strategy & Insights, AutoTrader
Panel Discussion & Q&A
Bringing together expert views on the key economic trends shaping motor finance.
Chaired by: Alex Hughes, Managing Director, CA Auto Finance UK Ltd
10:45-11:15
Keynote: After Redress: What Comes Next for Automotive and Finance?
Once the redress scheme is settled, how will the economic and political landscape evolve?
Peter Campbell, Global Transport Correspondent, Financial Times
11:15-11:35
Refreshments and Viewing of Exhibition Stands
11:35-12:05
The EV Transition
Examining the pace, policy, and practicalities driving vehicle electrification.
Electrification in Practice
Panel discussion on the direction of travel for electrification across both markets.
Matthew Freeman, Managing Consultant, Solera Consulting
Policy Priorities for EV Adoption
Defining the policy framework essential for a successful EV transition.
Juliet Flamank, Programme Director – Transport, Green Finance Institute
Panel Discussion & Q&A
Chaired by: Alex Hughes, Managing Director, CA Auto Finance UK Ltd
Theme Two: Regulatory Landscape Part 1
Examining the regulatory landscape post-Supreme Court, from commissions redress to enforcement and reputation.
12:05-12:45
The Legal Perspective
Clarifying the current law and potential future direction for commissions cases.
Chris Busby, Head of Financial Services Disputes and Investigations, Eversheds Sutherland (International) LLP
European-Style Motor Finance
The Risks and Opportunities: Debating whether European-style motor finance products have a place after CCA reform.
Sara Francisco, Global Partner for Consumer Finance, Management Solutions
Juan Francisco García Cascales, Partner and Country Head of the UK Office, Management Solutions
Reputation and Trust
How firms can maintain resilient brands and protect stakeholder trust through a redress programme.
Mitch Barltrop, Partner, FTI Consulting
Panel Discussion & Q&A
Bringing together expert views and audience questions on commissions redress.
Chaired by: Alex Hughes, Managing Director, CA Auto Finance UK Ltd
12:45–14:00
Lunch and Viewing of Exhibition Stands
Theme Two: Regulatory Landscape Part 2
Examining the regulatory landscape post-Supreme Court, from commissions redress to enforcement and reputation.
14:00-15:10
The Operational Challenge: Preparing and Delivering Redress
Practical insights on planning, structuring and executing a commissions redress scheme.
Simon Brown, Advisory Engagement Lead, Huntswood
Business Implications
Examining the practical considerations for firms following the Supreme Court ruling.
Daniel Richards, Partner, Head of Remediation Programmes, Auxillias Limited
Managing Industry Relationships
How lenders, dealers and brokers should work together in the new environment.
Clare Hughes, Partner, Addleshaw Goddard LLP
FCA Enforcement Outlook
Understanding the regulator’s evolving approach to enforcement and its impact on firms.
Kate Robinson, Principal, Avyse Partners
Panel Discussion & Q&A
Bringing together expert views and audience questions on delivering commissions redress in practice.
Chaired by Alex Hughes, Managing Director, CA Auto Finance UK Ltd
Theme Three: Technology – Opportunities and Risks
Examining how AI, data and innovation are reshaping motor finance, and the regulatory response.
15:10-16:00
Unlocking Innovation
Exploring how AI and other emerging technologies could transform motor finance.
Philip Benke, Growth & Innovation Director, CGI Group
AI in Customer Care
Practical applications of AI to identify and support vulnerable customers.
Lethabo Westaway,Co-Founder and CTO, Voyc
The Connected Car: Data Risks
Assessing the challenges for consumers and lenders in an increasingly connected vehicle market.
Martin Wilson, VP Partnerships - UK & EU, Privacy 4 Cars
The Regulator’s View
How the regulator views the benefits and risks of AI and other emerging technologies.
Wayne Gibbard, Partner, Shoosmiths LLP
Panel Discussion & Q&A
Bringing together expert and regulatory perspectives on technology’s opportunities and risks.
Panel Discussion and Q&A: Chaired by Alex Hughes, Managing Director, CA Auto Finance UK Ltd
16:00--16:30
Keynote: The FCA’s Proposed Motor Finance Consumer Redress Scheme
The FCA’s thinking behind the proposals and feedback from delegates
Mario Theodosiou, Head of Special Projects, Financial Conduct Authority
16:30--16:35
Closing Remarks
Reflections from the Chair and key takeaways from the day.